Terms of service
Last updated: 2026-10-21
1. The agreement
These terms are an agreement between Deka Teknoloji Bilişim Hizmetleri ve Ticaret A.Ş., Aydınevler Mah. Durak Sok., Ofisin Maltepe A Blok Kat 2, 34854 Maltepe / Istanbul, Türkiye (“Deka”, “we”) and the organisation that uses Kroveo (“you”). Kroveo is offered only to businesses, not to consumers. The person who accepts these terms confirms they may bind their organisation. If you have signed an order form with us, the order form prevails where the two differ. These terms are published in several languages; the English version prevails, except for customers established in Türkiye, for whom the Turkish version prevails.
You accept these terms when you create your organisation’s workspace by ticking the box at sign-up. Users your organisation invites or lets join from its domain use Kroveo on your behalf.
2. The service
Kroveo turns dashboard images and descriptions into Power BI reports you can download or publish. We may improve and change features; we will not materially reduce the core service during a paid term without notice. During a pilot or trial, Kroveo is provided as is and features may change.
3. Accounts and access
People sign in with Microsoft or Google. You are responsible for who you invite or let join from your domain, for their use, and for keeping admin rights to people who need them. Tell us straight away at security@kroveo.com if you think an account has been misused.
4. Your content and our software
You own what you upload and the reports Kroveo generates for you (“Output”). You give us the rights we need to host, process and display your content solely to run Kroveo for you. You confirm you are allowed to upload it, including any personal data. For personal data in your workspace, our Data Processing Agreement applies and forms part of these terms. We do not use your content to train AI models or for Deka’s sales activities.
Kroveo itself (software, templates, models, documentation and Output structure) remains Deka’s property; you receive only the right to use it under these terms. We may use feedback and suggestions you give us about Kroveo without any obligation to you.
5. Consultants and agencies
You may use Kroveo to create reports for your own clients and deliver the Output to them, including under your own name. Your clients receive the Output, not access to Kroveo; to use Kroveo themselves they need their own workspace or seats in yours. You are responsible for having the right to upload your clients’ material and for your agreements with them.
6. AI features
Kroveo uses AI to read images and requests. Results can be wrong or incomplete: review layouts, measures and numbers before you rely on them. AI requests run on the provider key your organisation adds and under your agreement with that provider; their charges are yours.
7. Acceptable use
Do not: try to access other organisations’ data or our systems beyond your account; probe, overload or disrupt the service, or get around limits; upload unlawful or malicious content, or content you have no right to use; resell or sublicense access to Kroveo, or copy it to build a competing product. We may suspend access that puts the service or other customers at risk, and will tell you why.
8. Third-party services
Kroveo works with Microsoft Power BI and Fabric, Microsoft and Google sign-in and your AI provider. Their own terms govern your use of them. We are not responsible for their changes or outages. Power BI and Microsoft Fabric are trademarks of Microsoft Corporation.
9. Fees
Plans and fees are agreed in your order form. Unless agreed otherwise, invoices are payable within 30 days, prices exclude VAT, and paid plans renew for the same term unless cancelled 30 days before renewal. If you go over your plan, nothing stops; we will contact you about the right plan. If an invoice is more than 30 days overdue after a reminder, we may suspend access until payment is received; late payments bear interest at the statutory commercial rate.
10. Confidentiality
Each party keeps the other’s non-public information confidential and uses it only for this agreement, except where disclosure is required by law.
11. Warranty
We provide Kroveo with reasonable care and skill. Beyond that and what mandatory law requires, Kroveo is provided “as is”, and we do not warrant that Output fits a particular purpose.
12. Liability
Neither party is liable for indirect, incidental or consequential damages, including loss of profit, loss of data or business interruption. Each party’s total liability is limited to the fees paid under this agreement in the 12 months before the claim. These limits do not apply to wilful misconduct, gross negligence, or where mandatory law does not allow them.
13. Term and ending
You can stop using Kroveo at any time; paid plans run until the end of their term. Either party may end the agreement if the other materially breaches it and does not fix the breach within 30 days of notice. After the agreement ends you have 30 days to export your reports; we then delete your workspace content within a further 30 days.
14. Governing law and disputes
These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Istanbul (Çağlayan) have exclusive jurisdiction.
15. Changes and contact
We may update these terms and will tell admins at least 30 days before material changes take effect. Questions: legal@kroveo.com.
16. General
Neither party is liable for failure to perform caused by events beyond its reasonable control. You may not assign this agreement without our written consent; we may assign it to a successor of our business. Notices to you are sent to your admins’ email addresses; notices to us go to legal@kroveo.com. If a provision is invalid, the rest remains in force. These terms, your order form and the DPA are the entire agreement between us.